Like all of you, I run into the famous (infamous?) Esri error report, more often than I like. Ever wonder what happens when you actually report the error (which I do when I have the patience)? Check this out this blog post from Esri’s Resource Center. One item that I took away from the article is that I need to add more information to my error report than just my frustrated babbling, as Esri’s error reporting algorithms evaluate the available information before it is passed on to the engineers.
If you are a heavy Esri user and run into the error report often you should take the five minutes to read the post.